Frequently Asked Questions

HablexHost is a hosting provider based in Frankfurt am Main. Since 2026, we have been offering web hosting, VPS, reseller packages, streaming, game servers, and AI-powered services with direct support.

You can reach us through the ticket system in the customer panel, by email at info@hablexhost.es, or through the contact page. Additionally, sales and abuse are available at sales@hablexhost.es and abuse@hablexhost.es, respectively.

We accept credit cards (Visa, Mastercard, American Express), PayPal, bank transfer (SEPA), and other local payment methods. All payments are securely encrypted via SSL.

Yes! We offer a 30-day money-back guarantee on all hosting packages. If you are not satisfied, we will refund the full amount without questions.

Absolutely. We operate our servers in German data centers with ISO 27001 certification. All data is processed in accordance with the DSGVO and is regularly backed up.

We support PHP 7.4, 8.0, 8.1, 8.2, and 8.3. You can change the PHP version at any time in your cPanel. Older versions are available upon request.

Yes! WordPress can be installed in seconds with our 1-click installer (Softaculous). Other CMS like Joomla, Drupal, PrestaShop, and many more are also available.

Depending on the package, you can create unlimited or a fixed number of email accounts. All email accounts support IMAP, POP3, and webmail.

Yes! All our hosting packages include free Let's Encrypt SSL certificates. Premium SSL certificates from Comodo/Sectigo are also available.

Our team will handle the complete migration of your website for free. Just send us your login details and we will take care of the rest – with no downtime for your visitors.

We will notify you in advance via email when you reach your limits. You can then easily upgrade to a larger package – without data loss and with a prorated price.

VPS (Virtual Private Server) are virtual servers with guaranteed resources on a physical host. Cloud Servers additionally offer high availability through automatic failover across multiple hosts.

We offer Ubuntu, Debian, CentOS, Rocky Linux, AlmaLinux, Windows Server, and more distributions. Custom ISO images can be installed upon request.

Yes! Upgrades are possible at any time and are carried out within minutes. Downgrades are possible at the end of the billing period.

Yes, you get full root access (Linux) or administrator access (Windows) to your server. You have full control over your system.

We create daily automatic backups, which are stored for 7 days. Additional backup options with longer storage are available.

Yes, all our servers are equipped with DDoS protection, which can defend against attacks up to 100 Gbit/s. Premium DDoS protection is available as an option.

We offer over 500 domain extensions, including .de, .com, .net, .org, .eu, .at, .ch, and many more. New gTLDs like .shop, .blog, .online are also available.

Most domains are registered within a few minutes and are available for use immediately. Some extensions like .de may take up to 24 hours.

Yes! Domain transfers are easy. You just need the auth code from your current provider. The transfer is free for many extensions.

Domain Privacy (WHOIS protection) hides your personal data in the public WHOIS database. This protects you from spam and unwanted contact attempts.

Yes, you have full access to all DNS entries (A, AAAA, CNAME, MX, TXT, etc.) via our user-friendly DNS management interface.

The first invoice is created immediately after the order. Subsequent invoices are generated automatically on the due date - depending on the chosen billing period.

Yes, you can change your payment method at any time in your customer panel under "Profile". The new method will be used for future invoices.

If payment is not made on time, we will send up to 3 reminders. After 7 days, the service will be temporarily suspended, and after 14 days, it will be deleted. Data can be restored upon request.

Yes! With longer contract terms (annual, 2-year), you will receive significant discounts. For large customers, we offer individual conditions.

Yes, you can cancel at any time at the end of the contract term. For monthly packages, cancellation is possible with 14 days' notice. There are no hidden fees.

Yes, for each payment, you will receive a proper invoice as a PDF in the customer panel. The current tax note is: According to § 19 UStG, no sales tax is charged.

Our servers are located in German data centers (Frankfurt, Nuremberg) with ISO 27001 certification. All data remains in Germany and is subject to German data protection law.

We guarantee an availability of 99.9% (SLA). If this is not met, you will receive a proportional credit. Our actual uptime is over 99.99%.

Yes, all our services support IPv6 natively. You will receive both IPv4 and IPv6 addresses for your servers and hosting packages.

We are connected to various Tier-1 providers with 10 Gbit/s. Our average latency to German users is under 10ms.

Yes, SSH access is standard for all VPS and cloud servers. For shared hosting, SSH is available upon request for experienced users.